Before you reach out....
Chances are, your question may already be answered! Head over to our FAQs page where we've put together answers to our most commonly asked questions, covering everything from:
- Delivery and shipping queries
- How our subscription plans work
- Pausing, changing or cancelling your subscription
- Billing and payment information
It's the quickest way to get the answers you need!
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No problem at all! If you couldn't find what you were looking for in our FAQs, simply fill out the contact form below and a member of our team will get back to you as soon as possible.
Our Customer Service is open from 9am to 5pm Monday to Friday.
We aim to respond to all enquiries within 24–48 hours during business days.
We look forward to hearing from you!
Got Questions?
Not sure about something? Take a look through our FAQs – chances are we've already got the answer you're looking for.
Where do you ship to?
Where do you ship to?
The Locked Library subscription is not able to ship to the US and Canada due to distribution rights.
The Forbidden Wing ships globally, including the US and Canada.
Website editions are subject to individual rights, so please check each announcement and we will clearly signpost where it ships.
When will my box arrive?
When will my box arrive?
We always aim to send the boxes within the designated month. This can be up to and including the last week of the month.
It also depends where you are based:
- UK: Around two weeks after the monthly closing date.
- International: Up to four weeks after the monthly closing date.
How do I get early access to sales?
How do I get early access to sales?
Early access is a subscriber only benefit that gives active subscribers an exclusive window to browse and buy website editions before they go on general sale.
Subscribers must be signed up to our newsletter to receive early access.
